Our Work

We undertake projects that range in size and scope, budget and complexity. Our work focuses on:

  • Reforming service systems
  • Evaluating programs and services
  • Developing and transitioning organisations
  • Social and business research
Our Work

The following examples of our work are provided to reflect what we do, how we work and what is important to us.

Organisational Planning, Change and Development

This project was commissioned by the Eastern Region Family Violence Partnership. Our consultants worked with partner organisations in the region over 18 months to develop tools and undertake reviews of specific program activities. The focus of the reviews was to engage services in discovering how institutional systems and policies unintentionally obstruct the safety of women and children and fail to adequately hold perpetrators to account.

This national project assisted Playgroups Australia (the Peak Body for all State and Territory Playgroup Associations) to develop a Quality Outcomes Framework for implementation across Australia. It particularly focused on identifying common processes and measures for all State and Territory Associations in a way that could assist with the provision of a common set of standard services across Australia. A comprehensive literature review had informed the early stages of the Project, assisting with the development of a draft Framework which became the subject of national consultations and several workshops. The Framework was also aligned with reporting requirements for Playgroups Australia with its Federal funding body.

MiLife Victoria supports people with disability. We undertook research and consultations, financial analysis and workshopped ideas with senior staff and the Board of Directors over 18 months to design an NDIS transition plan. We worked closely with the CEO, the Board, senior managers, staff and clients to:

  • Identify what was most important to the organisation and its people
  • Determine what was realistic and achievable immediately and in the future
  • Analyse the specific details of changes and developments that had to take place
  • Ensure the active involvement of the key stakeholders
  • Generate genuine dialogue, enthusiasm and pride in the work underway

We are often asked by our clients to assist them with the preparation of tenders because of our breadth of knowledge of service design and commissioning processes across sectors. We prepared the tenders submitted by LCHS for Local Area Coordination. LCHS was one of the three successful tenders providing the LAC for the Central Highlands area in Victoria.

Marillac provides residential and other supports to people with disability. We provided significant support over 18 months to the Board and CEO to further develop organisational systems and processes, especially while the organisation was undergoing a major external review and a departmental audit.

Bayley House provides a range of supports to people with disability. We worked with Bayley House management and staff to develop approaches for recognising and acknowledging peoples’ culture including ethnicity, religion, gender and sexuality. We also assisted the CEO and Senior Management Team to prepare their Business Plans in line with the overall Strategic Plan. This included the creation of a new Business Planning template and framework.

Review and Evaluation

An 18 month evaluation of the Jindi Community Centre in Mernda was undertaken for the three way Partnership involving The Whittlesea Council, Goodstart Early Learning and the Brotherhood of St Laurence. The Project involved significant analysis of activity data, as well as wide ranging consultations with Centre users, stakeholders and staff. The evaluation focused on key three evaluation questions:

  1. How reflective and responsive is Jindi to community needs, demandsand aspirations, including involving community members in program planning and implementing?
  2. To what extent is the current Jindi model being delivered is in line with the shared vision, mission, key principles and values?
  3. Have the structures and relationships supported collaboration and enabled Jindi to meets its vision?

The project developed a wide range of recommendations for the long term sustainability of the Partnership and the operation of the Centre.

Our team worked with the PHN to:

  1. Conduct a rapid review of after-hours primary health care access issues to identify the top five (5) AH Primary Health Care issues across the catchment.
  2. Determine the impact that regional characteristics may have on the after hours needs of the community including: Identifying services available, utilisation of services, access inhibitors and health literacy concerns.
  3. Identify factors impacting utilisation of services including workforce capacity of GP medical services, medical deputising services (MDS) and Emergency Departments’ (ED) capacity to service regional after-hours needs.

The family violence program at LCHS comprises a range of services supporting women and children experiencing family violence as well as working with male perpetrators to change their behaviour. A significant amount of the services is targeted at the indigenous community. We undertook a capacity audit of the program to identify possible improvements to the way services are offered, given identified difficulties in engaging men and communities where violence occurs. This work included research and analysis of best practice benchmarks, and systemic and program design issues impacting LCHS’ capacity to maximise the family violence program’s effectiveness. A report was prepared including discussion of issues from consultations and recommendations for improvements in the future.

The VICSEG Refugee Family Resource and Mentoring Program works with newly arrived Assyrian/Chaldean, Karen/Burmese and South Sudanese families with young children aged 0 to 5 years in the North & West Metropolitan Region of Melbourne. The program provides information about children and family services to families and direct support so that families may access these services. The Refugee Family Resource and Mentoring Program has a team of Refugee Family Resource workers who:

  • Provide information to parents and parenting groups about services for families with young children.
  • Assist individual parents to access services by providing referrals and one on one support.
  • Assist children and family services with cultural and strategic advice to make services culturally inclusive, responsive and accessible to refugee families. Support to services is available through professional development and training for staff and individual requests from service providers for advice and specific support.

We completed an Action Learning evaluation of the program over two years. The evaluation included extensive consultation with families, service providers and other stakeholders. The knowledge and experience of the VICSEG team, other organisations and the families participating in the project assisted to further develop the program and to assist other organisations with the development of their services. The opportunities for continuing the program into the future and supporting families in the best possible way were important considerations of the evaluation. A review of national and international literature informed the evaluation.


This project was an initiative of the Wimmera and South West Family Violence Partnership. The key purpose of the project was to understand, within the context of the broader family violence reform agenda, the diverse ways in which people living with family violence, access and navigate rural services and service systems within the Wimmera and South West Area. The key reason for undertaking this work was to inform future service design and delivery in the context of the State Government’s reform that is appropriate for communities across the Wimmera and South West Area.
The geographic area coverage for the Wimmera and South West Area includes the ten local government areas of:

  • Wimmera Sub-Area: Yarriambiack, Hindmarsh, West Wimmera, Horsham, Northern Grampians.
  • South West Sub-Area: Glenelg, Southern Grampians, Moyne, Warrnambool, Corangamite.

The project engaged a total number of 280 people, agencies and programs from right across the Wimmera and South West Area including surveys, information sessions, consultation forums, and targeted consultations with groups and individuals.

The purpose of this project was to build the capacity of prevention of violence against women (PVAW) sector professionals to deliver high quality activities that are inclusive of women with disabilities through improving Regional Action Planning (RAP). Key tasks included preparation of a rapid review of research and literature on violence against women with disabilities; undertaking a needs analysis of the needs of women's health services to build their knowledge around violence and women with disabilities; development of guidelines to assist women's health services implement prevention strategies with regional action plans in order to achieve a regional cross sectoral approach to eradicating violence against women with disabilities; preparation of a final report with recommendations; and presentation of project findings at a state-wide intersectionality forum of women's health services.