'Understanding the Quality Framework' - Resources Compiled from Training Sessions

The following resources have been developed by support providers across Victoria. LDC Group wishes to thank those providers for making their tools available to others. LDC Group does not recommend any particular tool over another but simply makes them available for consideration. Information about the Quality Framework for Disability Services is available from the Department of Human Services website:  

http://www.dhs.vic.gov.au/disability/improving_supports/quality_framework_for_disability_services

Surveys and Questionnaires

Accomodation Survey Accomodation Survey (13 KB)

Client Assessment - Shared Support Accomodation Client Assessment - Shared Support Accomodation (140 KB)

Client Satisfaction Form Client Satisfaction Form (28 KB)

Client Satisfaction Survey Client Satisfaction Survey (15 KB)

Comment Form - Complaint - Compliment Comment Form - Complaint - Compliment (51 KB)

Confidential Survey Confidential Survey (12 KB)

Consumer Feedback Form Consumer Feedback Form (125 KB)

Consumer Survey Consumer Survey (25 KB)

Consumer Survey - Carer or Guardian Consumer Survey - Carer or Guardian (26 KB)

Day Programs Carer Feedback Survey Day Programs Carer Feedback Survey (66 KB)

Family Quality of Life Survey Family Quality of Life Survey (271 KB)

Parent's Survey Form Parent's Survey Form (40 KB)

Personal Activity Evaluation Personal Activity Evaluation (10 KB)

Questionnaire for the People we Support Questionnaire for the People we Support (100 KB)

Service Satisfaction Questionnaire Service Satisfaction Questionnaire (19 KB)

Service Standards Questionnaire Service Standards Questionnaire (33 KB)

Survey Client Satisfaction Survey Client Satisfaction (17 KB)

Survey for Parents, Families and Carers of People with a Disability Survey for Parents, Families and Carers of People with a Disability (30 KB)

Survey for People with a Disability using Disability Services Survey for People with a Disability using Disability Services (24 KB)

The Introductory Questions The Introductory Questions (43 KB)

Assessment Tools

 

Cause and Effect Cause and Effect (208 KB)

Consumer Assessment - Tools, Outcomes and Improvements Consumer Assessment - Tools, Outcomes and Improvements (46 KB)

Life Areas Outcome Standard Assessment Tool Life Areas Outcome Standard Assessment Tool (309 KB)

Sample Audit Form Sample Audit Form (10 KB)

Sample Checklist Sample Checklist (10 KB)

Sample Self Assessment Sample Self Assessment (33 KB)

Research Tools

 

Pareto Analysis Step by Step Pareto Analysis Step by Step (43 KB)

Sample Issue Management Chart Sample Issue Management Chart (9 KB)

Reading

 

Directory of Outcome Assessment Instruments Directory of Outcome Assessment Instruments (29 KB)

 

Goulburn Valley Network for Quality

The following resources have been developed by the 'Goulburn Valley Network for Quality Project 2009-2010'.  LDC Group wishes to thank Sheppparton Access for making their tools available to others.

Surveys

 

Disability Services Commissioner - Complaints Culture Questionnaire - Family Disability Services Commissioner - Complaints Culture Questionnaire - Family (30 KB)

Disability Services Commissioner - Complaints Culture Questionnaire - Service Users Disability Services Commissioner - Complaints Culture Questionnaire - Service Users (25 KB)

Disability Services Commissioner - Complaints Culture Questionnaire - Staff Disability Services Commissioner - Complaints Culture Questionnaire - Staff (32 KB)

Information about Relevant Topics

 

Disability Service Providers and the Disability Services Commissionner Disability Service Providers and the Disability Services Commissionner (613 KB)

Etiquete of Communicating with People with a Disability Etiquete of Communicating with People with a Disability (197 KB)

Inclusive Consultation and Communication with People with a Disability Inclusive Consultation and Communication with People with a Disability (295 KB)

Quality Framework Resource Guide Toolkit Quality Framework Resource Guide Toolkit (1118 KB)

Self Audit Tools

 

Good Practice Guide and Self Audit Tool Good Practice Guide and Self Audit Tool (3340 KB)

Materials for People who have Difficulty Reading or Complex Communication Needs

 

Boardmaker - Webpage Boardmaker - Webpage (1159 KB)

Brouse Aloud - Webpage Brouse Aloud - Webpage (100 KB)

Easy English Writing Style Guide Easy English Writing Style Guide (278 KB)

Images for Easy English Images for Easy English (363 KB)

Symbolstix - Webpage Symbolstix - Webpage (581 KB)

The Standard in Pictures The Standard in Pictures (119 KB)

Using Symbols for Communication Using Symbols for Communication (1464 KB)

Web Based Survey Tools

 

Question Pro Question Pro (400 KB)

Survey Bob Survey Bob (216 KB)

Survey Monkey Survey Monkey (347 KB)

Quality Framework Training (LDC Group)

Session 1 - What is the Quality Framework Session 1 - What is the Quality Framework (1272 KB)

Session 2 - Embedding Quality Framework into Practice Session 2 - Embedding Quality Framework into Practice (4619 KB)

Session 3 - Measuring Outcomes Session 3 - Measuring Outcomes (273 KB)

Session 4 - Evidence and Quality Planning Session 4 - Evidence and Quality Planning (1443 KB)

 

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