National Disability Services

National Disability Services’ Quality Strategy – Research and Literature Review for DHS

The National Disability Services’ (NDS) Quality Strategy introduces agreed principles and standardised areas of measurement to guide how the quality of services provided under the National Disability Agreement are monitored and improved. The Strategy is a collaborative and evidence-informed approach to quality assurance and the continuous improvement of disability services, developed in consultation with key stakeholders across Australian, State and Territory governments. The primary outcome of the Strategy is improved outcomes for people with a disability who receive services under the Commonwealth State Territory Disability Agreement (CSTDA).LDC Group undertook research and a literature review of research since 2000 that can inform approaches to measuring, monitoring and improving the quality of services provided under the CSTDA. The research and literature review draws on experiences, initiatives and research in each of the Australian jurisdictions and overseas.Information from over 200 reports, journal articles and websites was used to prepare a discussion and recommendations relating to the suitability and effectiveness of specific approaches that could be considered for the NDS Quality Strategy.