EMR DHS Integrated Early Childhood Health and Intervention Services
This consulting assignment for Eastern Region of the Victorian Department of Human Services focused on integrating early health and childhood intervention services in order to improve access and service quality for families, and to address waiting list issues. Issues impacting families’ access to community health and early intervention services across the region had been identified and initiatives were underway to develop operational systems that would enable referrers such as Maternal and Child Health nurses, pre-school officers, kindergarten teachers and doctors to accurately assess family needs and direct them to appropriate services.
This was a complex change management project that addressed a range of service system limitations and constraints confronting families and service providers. Our consulting work on this project included developing processes in order for community health children’s services practitioners, early intervention service’s workers, council children’s services workers, disability support providers, and private providers to work together within an integrated system of service delivery.
This also involved understanding the operational and quality frameworks that are used independently of each other by community health services, early intervention services, disability services and family and children’s services.