Our Services: Reform

We assist organisation and sectors to improve the way they do things by asking some key questions:

Sectors

How are organisations in a sector working with each other?
What are the experiences of people using one or a number of supports within a service sector?
Are there gaps in the types of supports that are required by people?
How would access to services be improved for people?
Are the workforce needs of the sector being met?
How is information shared across the sector?

Organisations

Is the organisation user-centred?
What is the organisational culture?
Does the organisation promote a learning environment?
Is this the best structure for this organisation?
Is this the best program design?
Are the staff suitably skilled and knowledgable?
What are the best ways to provide professional development?
How does the governance of the organisation work?
How does the organisation communicate its intentions and achievements to its users and the community?
Does the organisation have the necessary quality, financial, data and other systems in place?
What do the policies convey about the operations of the organisation?

Our approach aims to support service sectors to improve the systems underpinning the delivery of services.